Our guarantee

At Neuhaus Chocolates we are committed to providing an excellent service & the worlds finest Belgian chocolates.

Service at Neuhaus begins from the moment you place your order. If you have sent a gift of Neuhaus Chocolates, or indeed received a gift you can be assured that it will arrive in perfect condition. And, when changes in climate or destination require extra care, our chocolates are packed appropriately in climate controlled packaging.

However, if for any reason your order does not meet with your satisfaction feel free to e-mail us. Please always include your postcode and order number (if applicable) to help us deal with your enquiry more efficiently. Thank you.

If you are not happy with your order you can return it to us for a full refund.